Our emergency telecommunications certificate program will give you the skills and prepare you to work as call facilitators and dispatchers with emergency response organizations.
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Assured Internship with Central Ambulance Communication Center
Emphasis on Clinical
and Psychological
aspects of the Job
Hands-on Training on
PROQA – Emergency
Dispatch Technology
Assured Internship with Central Ambulance Communication Center
Training by active
Paramedics and Dispatch
Experts
Short Duration-
Be Job-Ready in
10 Weeks
What Will You Study?
- Describe the role and responsibilities of an Emergency Telecommunicator in the emergency services and public safety field. (Police, Fire and Ambulance)
- Identify the goals for effective emergency call-taking and call processing.
- Efficiently gather and verify critical information and meet call-taking and processing goals and ensure quality assurance in all procedures.
- Define ethics, values and three P’s – protocol, procedure, and policy and explain their role in the communication center.
- Use computer-aided dispatch (CAD) systems, including mapping and recording devices.
- Describe techniques for handling calls from foreign-language speakers, people with speech or hearing impairment, elderly, children and /or callers with mental illness.
- Use protocols to correctly classify calls for law enforcement/police, fire/rescue and emergency medical services.
- Explain legal issues, regulations and legislation that relate to emergency telecommunication.
Career Opportunities
- Emergency communications dispatcher (911, Police, Fire, EMD)Transportation dispatcher
- Customer service representative
- Security dispatcherSwitchboard operator
- Emergency advisor
Salary
According to Job Bank Canada, the average range for Emergency Telecommunicators in Canada is$18.00/hour and $38.00/hour.
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