There has been a paradigm shift in job requirements after the Covid-19 pandemic around the world. 911 Dispatcher jobs in Canada have increased rapidly due to the after-effects of the pandemic.
911 call takers and dispatchers, government emergency telecommunications service and emergency communications officers are highly in demand in 2021 and it is expected to grow further.
But it’s also true that working in the emergency services industry is not for everyone as it demands discipline, patience and confidence to able to make the right decisions under high-intensity situations.
Emergency telecommunications certificate course at Paramedic Academy of BizTech College will help students develop these skills, preparing them for successful and rewarding careers in a field dedicated to helping people in need.
What Does a 911 Dispatcher Do?
A critical part of emergency services is that the first responders depend on 911 call takers for quick and accurate information. Apart from the quick response, there are other roles that the emergency telecommunication experts or 911 dispatchers have to perform are listed below:
- Receive incoming calls on the emergency 9-1-1 line and initiate the appropriate police, ambulance, or fire response.
- Receive incoming calls on the non-emergency lines from the public.
- Initiate the required response, connect the caller to the requested area, or supply the caller with the appropriate information.
- Operate various computerized communication consoles and associated equipment to receive, assess, and relay information from the public to emergency personnel in a courteous, accurate, and expedient manner.
- Receive calls via the internal emergency lines and take the appropriate action.
- Dispatch and respond to requests from emergency service personnel.
- Maintain radio contact with a varying number of officers.
- Organize and prioritize numerous calls for emergency service.
What is the eligibility criteria for an Emergency Telecommunications Certificate in Canada?
The admission or eligibility criteria for the 911 dispatcher certificate in Canada are listed below:
- Ontario Secondary School Diploma (OSSD), or equivalent, or a mature applicant
- English: Grade 12 C or U, or equivalent course
What are the job opportunities after an Emergency Telecommunication Certificate?
Jobs in the emergency services industry are on the rise and are expected to rise until 2024, which means qualified professionals are in demand. Positions like emergency dispatchers or crisis managers span across a variety of public and private sectors, including:
- Fire
- Ambulance
- Security firms
- Alarm response
- Police
- Logistics
How Much Does A 911 Dispatcher Make In Canada?
According to Job Bank Canada, the average range for Emergency Telecommunicators in Canada is $18.00/hour and $38.00/hour. Salaries in the field will vary depending on the position, but entry-level positions will typically start around $30,000 a year.
Which is the best course for Emergency Telecommunications in Canada?
Paramedic Academy of BizTech college offers one of the best certificate course in emergency telecommunications in Canada which is 10 weeks long and offers an assured internship with the Central Communication Ambulance Centre. Moreover, the course comes with other highlights which are mentioned below:
- Certification from the International Academics of Emergency Dispatch
- Emphasis on Clinical and Psychological Aspects of the Job
- Training by active Paramedics and Dispatch Experts
- Hands-on Training on PROQA – Emergency Dispatch Technology
Looking forward to a career in Emergency Telecommunications in Canada? Contact our admissions desk now and be job-ready in 10 weeks with our certificate course in Emergency Telecommunications which is designed under the International Academies of Emergency Dispatch (IAED) guidelines, this certificate will train students in advanced protocols for emergency call-taking.
