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7 Must-Have Essential Skills For Emergency Dispatchers

7 Must-Have Essential Skills For Emergency Dispatchers

Emergency dispatchers are an integral part of the 911 system – they are who the public turns to during some of their most distressing times. This rewarding career allows you to serve your community and help people in need.

Dispatchers are the bridge between the public and emergency services. While they often fly under the radar, it is the dispatcher community who deal with some of the toughest phone calls and situations, especially amidst the Covid-19 pandemic. There is a lot of responsibility resting on the shoulders of emergency dispatchers.

To become a dispatcher, you need skills that allow you to stay calm in stressful situations and communicate clearly with callers and law enforcement. In this BizTalk, our experts have listed 7 skills for 911 dispatchers and why they are important in 2021.

7 must have skills for Emergency Dispatchers:

1.     Technological skills

Today, most call and communication centres use computer programs to receive, record and manage calls. Emergency dispatchers need the technical skills to use computers, software, radios and recording equipment. Specifically, they should understand or take courses to learn computer-aided dispatch (CAD) systems, which automate some dispatch responsibilities so law enforcement can respond faster and have more organized case records. They should also be able to operate multi-line phone systems and emergency alert systems and enter case information into local and national databases.

2.     Directional skills

Dispatchers should be familiar with the jurisdiction they work in, including its major streets and highways, landmarks, buildings, waterways and boundaries. They need to determine where individuals are when receiving descriptions of their location because callers might not have a physical address or know where they are. Emergency dispatchers then need to give clear directions, addresses and instructions to first responders. They should also be able to quickly and easily read maps to find routes, locations and addresses.

3.     Compassion

A compassionate dispatcher helps to address the needs of each caller’s unique situation. Being able to deal with various types of situations willingly and compassionately requires a special type of person, and that’s what makes a great dispatcher different from others.

4.     Decision Making

Emergency dispatchers should have good judgment skills and the ability to make decisions quickly. They prioritize calls by the level of importance, so they need to recognize the difference between emergencies and non emergencies. Dispatchers also need to quickly evaluate situations and decide which emergency personnel to send to a scene. They should also use their judgment to decide what information from the caller is most important to communicate to responding officers.

5.     Multi-tasker

With an influx of calls during peak hours and holidays, a great dispatcher must know how to multitask between receiving a call, locating and dispatching the nearest emergency services. Knowing how to multitask is an essential skill that allows dispatchers to do their job effectively. 9-1-1 dispatchers work in highly demanding environments, and constantly have to be on high alert. But the work they do is invaluable! Dispatchers make a difference within their community and have a significant impact on those they help.

6.     Teamwork

Dispatchers should be able to work and collaborate with a variety of professionals, such as law enforcement, firefighters, paramedics and supervisors. They must work as a team to provide a fast and accurate emergency response. Dispatchers should develop supportive and professional relationships with their colleagues and team members so everyone can work effectively to resolve emergencies. They should also take instruction from supervisors, law enforcement and other dispatchers well.

7.     Emotional Control

Dispatchers often take calls from very emotional individuals. To calm callers in need so they can gather the necessary information to give responders, dispatchers have to stay composed and control their own emotions. Emotional control is also important when dispatchers are giving pre-arrival instructions during medical emergencies or explaining potentially life-saving procedures. A dispatcher who stays calm is also more likely to communicate clearly and make good decisions.

How To Become An Emergency Dispatcher In Canada?

Paramedic Academy of BizTech college offers one of the best certificate courses in emergency telecommunications in Canada which is only 10 weeks long and offers an assured internship with the Central Communication Ambulance Centre.  Moreover, the course comes with other highlights which are mentioned below:

  • Certification from the International Academics of Emergency Dispatch  
  • Emphasis on Clinical and Psychological Aspects of the Job  
  • Training by active Paramedics and Dispatch Experts  
  • Hands-on Training on PROQA – Emergency Dispatch Technology

Looking forward to a career in Emergency Telecommunications in Canada? Contact our admissions desk now and be job-ready in 10 weeks with our certificate course in Emergency Telecommunications which is designed under the International Academies of Emergency Dispatch (IAED) guidelines, this certificate will train students in advanced protocols for emergency call-taking.

How To Land A Job As 911 Dispatcher In Canada?

How To Land A Job As 911 Dispatcher In Canada?

There has been a paradigm shift in job requirements after the Covid-19 pandemic around the world. 911 Dispatcher jobs in Canada have increased rapidly due to the after-effects of the pandemic.

911 call takers and dispatchers, government emergency telecommunications service and emergency communications officers are highly in demand in 2021 and it is expected to grow further.

But it’s also true that working in the emergency services industry is not for everyone as it demands discipline, patience and confidence to able to make the right decisions under high-intensity situations.

Emergency telecommunications certificate course at Paramedic Academy of BizTech College will help students develop these skills, preparing them for successful and rewarding careers in a field dedicated to helping people in need.

What Does a 911 Dispatcher  Do?

A critical part of emergency services is that the first responders depend on 911 call takers for quick and accurate information.  Apart from the quick response, there are other roles that the emergency telecommunication experts or 911 dispatchers have to perform are listed below:

  • Receive incoming calls on the emergency 9-1-1 line and initiate the appropriate police, ambulance, or fire response.
  • Receive incoming calls on the non-emergency lines from the public.
  • Initiate the required response, connect the caller to the requested area, or supply the caller with the appropriate information.
  • Operate various computerized communication consoles and associated equipment to receive, assess, and relay information from the public to emergency personnel in a courteous, accurate, and expedient manner.
  • Receive calls via the internal emergency lines and take the appropriate action.
  • Dispatch and respond to requests from emergency service personnel.
  • Maintain radio contact with a varying number of officers.
  • Organize and prioritize numerous calls for emergency service.

What is the eligibility criteria for an Emergency Telecommunications Certificate in Canada?

The admission or eligibility criteria for the 911 dispatcher certificate in Canada are listed below:

  • Ontario Secondary School Diploma (OSSD), or equivalent, or a mature applicant
  • English: Grade 12 C or U, or equivalent course

What are the job opportunities after an Emergency Telecommunication Certificate?

Jobs in the emergency services industry are on the rise and are expected to rise until 2024, which means qualified professionals are in demand. Positions like emergency dispatchers or crisis managers span across a variety of public and private sectors, including:

  • Fire
  • Ambulance
  • Security firms
  • Alarm response
  • Police
  • Logistics

How Much Does A 911 Dispatcher Make In Canada?

According to Job Bank Canada, the average range for Emergency Telecommunicators in Canada is $18.00/hour and $38.00/hour. Salaries in the field will vary depending on the position, but entry-level positions will typically start around $30,000 a year.

Which is the best course for Emergency Telecommunications in Canada?

Paramedic Academy of BizTech college offers one of the best certificate course in emergency telecommunications in Canada which is 10 weeks long and offers an assured internship with the Central Communication Ambulance Centre.  Moreover, the course comes with other highlights which are mentioned below:

  • Certification from the International Academics of Emergency Dispatch  
  • Emphasis on Clinical and Psychological Aspects of the Job  
  • Training by active Paramedics and Dispatch Experts  
  • Hands-on Training on PROQA – Emergency Dispatch Technology

Looking forward to a career in Emergency Telecommunications in Canada? Contact our admissions desk now and be job-ready in 10 weeks with our certificate course in Emergency Telecommunications which is designed under the International Academies of Emergency Dispatch (IAED) guidelines, this certificate will train students in advanced protocols for emergency call-taking.

Must Know Basic Life Support Terminology

Must Know Basic Life Support Terminology

Basic life support also known as BLS is the basic care that public safety professionals, first-responders and healthcare providers provide to anyone experiencing an obstructed airway, respiratory distress or cardiac arrest.  

One of the first component of primary care paramedic program, basic life support training focuses on the knowledge and skills required to handle cardiopulmonary resuscitation (CPR), using automated external defibrillators (AED) and relieving airway obstructions.  

Basic Life Support Requirements 

Basic life support is offered to patients in critical conditions and in addition to physical skills, BLS providers also need to have problem solving and critical-thinking skills. Working as a part of a team, provider has to ensure the best outcome for the patient.  

Although, the program is designed for public safety and healthcare professionals. Understanding the basic medical terminology regarding BLS is an addition to knowledge for anyone planning to start a career as an emergency service provider.  

  • Abdominal Thrusts: A first aid procedure to relieve airway obstructions in children and adults caused by foreign objects.  
  • ACLS: Advanced cardiac life support is preeminent resuscitation course for the recognition and intervention of cardiopulmonary arrest or other cardiovascular emergencies. 
  • Advanced airway: It encompasses various techniques to create a clear pathway by placing intubation tube is in place that leads directly to lungs. 
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Automated External Defibrillator
  • AED: Automated external defibrillator, is used to analyze the heart’s rhythm and if necessary, deliver an electrical shock, to help the heart re-establish an effective rhythm. 
  • Agonal breaths: Referred to an abnormal and shallow breathing which may sound like gasping. Usually occurs due to inadequate oxygen intake, it may happen for few breaths or could go on for hours.  
  • Back slaps/chest thrusts: Choking rescue for babies, this maneuver help relieve airway obstructions.  
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Bag Valve Mask
  • BVM: Bag valve mask is a self-inflating bag attached to a non breathing valve and then to face mask that conforms to the face. This device is used by 2 or more rescuers to provide ventilation through the mouth and nose.  
  • Cardiac arrest: It is a sudden loss of blood flow resulting from the failure of the heart to pump effectively and may result in abnormal or absent breathing and in death.  
  • Chest recoil: Process of allowing chest wall to return to normal position after each compression. 
  • Compression rate: Rate or speed of compressions delivered over 1 minute.
  • Cyanosis: Bluish discoloration, of the skin and membranes caused by the deoxygenation. It is divided in two main types – central which happens around the core, lips and tongue and peripheral, only the extremities or fingers.  
  • Defibrillation: Used in emergency medicine, this technique is applied to terminate ventricular fibrillation or pulseless tachycardia. An electrical shock is given to reset the electrical state of the heart. 
     
  • Esophagus: A muscular tube connecting the throat with the stomach. 
  • Gastric inflammation: Term used for stomach inflating due to delivering rescue breaths to forcefully and/or quickly. 
  • Head tilt/chin lift: Maneuver used to open the airway when no trauma is suspected. 
  • Intubation: The process of inserting an endotracheal tube through the mouth and then into the airway. It is done to assist patient with breathing during anesthesia, severe illness or sedation.  
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Jaw Thrust
  • Jaw thrust: Maneuver used to open airway when trauma is suspected. It is a first aid and medical procedure used to prevent tongue from obstructing the upper airways.  
  • Myocardial infarction: Commonly known as a heart attack, happens when blood flow decreases or stops to a part of the heart causing death of heart muscle. 
  • Perfusion: Process of delivery of oxygen and nutrients throughout the body via arteries. 
  • Post cardiac care: Care provided after resuscitation is complete. 
  • Respiratory arrest: It is a condition that exists at any point a person stops breathing or is ineffectively breathing. It may or may not occur at the same time as cardiac arrest. 
  • Trachea: Also known as the windpipe, that connects the larynx to lungs, allowing the passage of air.  

The Basic Life Support Certificate program at Paramedic Academy is in sync with Heart and Stroke Foundation and students receive certificate of completion for the same. 

Qualities of a Good Emergency Dispatcher

Qualities of a Good Emergency Dispatcher

The emergency dispatcher, also known as emergency telecommunicator or 911 dispatcher, is the public safety system’s lifeline. Being an emergency dispatcher can be a rewarding and fulfilling experience. However, the job comes with a lot of responsibility and many exciting challenges.   

Emergency dispatchers typically have an interest in working with the tools, fixing practical things, helping people and enjoy working with the information and processes to keep things in order.  

Qualities a Good Emergency Dispatcher Should Possess 

Ability to Multitask  

Responding to emergency calls can be stressful, and the ability to multitask is crucial. The emergency dispatcher needs to balance taking calls, take vital information, coordinate responders, assist callers while waiting for emergency personnel.   

Using your training, you will need to prioritize and multitask effectively to ensure that everything runs smoothly and callers have adequate help.   

Ability to Communicate – Clear, Compassionate & Confidence  

The emergency dispatcher is the first contact point for people in dire situations and is responsible for a quick resolution. Working with law enforcement, emergency response teams and civilians, emergency dispatcher becomes one point contact for correct information that may help save lives.   

As an emergency dispatcher, you need to communicate with clarity, compassion, and confidence while talking to people in the most disturbing situations. If you are a people person with a trait of assertiveness, this may very well be a suitable career.   

Ability to Stay Calm in Stressful Situations  

As an emergency dispatcher, you will be dealing with life-threatening situations day in and day out. The ability to stay in control and stay calm in such scenarios is necessary for this profession’s success.   

Staying calm on this job will help you make critical decisions for successful operations and maintain a high service level. If you’re good at managing stress, there’s a good chance you could make an excellent dispatcher.  

Attention to Detail  

Dispatching is a very detailed-oriented job, and one must pay attention to the smallest of details. The dispatcher is in charge of guiding public safety personnel to the people in need. If you are good at identifying details and have a strong sense of responsibility, you may be able to succeed as an emergency dispatcher.

Easy to Adopt Technology  

Emergency dispatchers usually work with specialized software, and in this profession, you might even be working with satellite-based systems. Even if you feel intimidated working with technology, it doesn’t mean you can’t become a dispatcher.   

Software training during your certification for the emergency telecommunicator program will teach you everything you need to know. All you need is a willingness to learn.   

Decision-Making Skills  

The emergency dispatcher works in a high-stress environment and must choose wisely between tasks. The ability to quickly determine appropriate action when people call for help will help you succeed in this profession. 

Apart from the qualities mentioned above, this job comes with specific physical demands such as:  

  • Most dispatchers work in 8–12-hour shift, and overtime is expected in this occupation. Thus, it is crucial you can sit for long durations.   
  • Ability to concentrate in a work environment with a moderate noise level  

Do you think you have what it takes to become an emergency dispatcher?   

You can get started in less than 3 months with professional certification in Emergency Telecommunication with Paramedic Academy of BizTech College.

Must-Have Key Traits for Emergency Medical Responders

Must-Have Key Traits for Emergency Medical Responders

Emergency medical responders (EMRs) go through extensive training and are prepared for testing situations. Job is demand, and they play a vital role in saving lives before medical help arrives.  Job includes making life and death decisions every day and comes with its own share of stress.

Many traits make emergency medical responders apt for the job. Here are seven must-have vital characteristics.   

Strong Stomach  

Anyone in emergency medical services must have an iron stomach, or they won’t last long. Blood, broken or several limbs, spilt guts are everyday encounters on-the-job. While responding calls, one has to be prepared for most horrifying situations and assist without hesitation.   

Team Player  

Emergency medical responders work as a part of a large team, and if you are someone who loves flying solo, it won’t be the right fit for you.    

EMRs need to ride with someone and work together to provide the required medical support to help patients. They also need to coordinate with nurses and emergency staff. So, in such tense situations, one needs to be ready to work well with people.   

Calm Under Pressure  

‘Emergency’ is the keyword in the job title, and you could be walking into a panicked situation, as an emergency medical responder, your ability to not get caught up in the chaos and deliver the required aid. People’s lives are dependent on your ability to stay calm and handle the situation effectively.  

Physical Fitness  

Emergency medical responders work in various work settings such as long-term care homes, care facilities, oil and gas sectors, search and rescue and at the events. There is a certain degree of physical ability required to lift completely immobilized patients and heavy equipment.   

Competence  

In addition to physical fitness, EMRs are expected to have a high level of emergency medical knowledge and the best outcome for the patient. Knowledge of First –aid, CPR to successful intubation is also essential.   

Adaptable  

It is an unpredictable job, and emergency medical responders need to be flexible to adapt to any situation. Everything moves fast, and you would have to respond in a matter of minutes based on the case. Depending on the work setting, you will have to adapt to the culture and be open to learning as per job requirements.   

Emotional Intelligence  

You will interact with patients and their families in highly emotional situations. You should have the ability to act professionally and caring whilst keeping a check on the situations. You should know how to not let stressful situations overwhelm you, engage in emotional self-care and take care of your mental health.   

Emergency Medical Responder Certification at Paramedic Academy, Mississauga  

Paramedic Academy of BizTech College, Mississauga offers 44 Hours Emergency Medical Responder Certificate that provides knowledge and skills needed for appropriate patient assessments, interventions, and ongoing care, including patient transportation to a healthcare facility.  

Get Started Today!   

Phlebotomist – Career and Interesting Facts

Phlebotomist – Career and Interesting Facts

If you have great people skills and you’re not uneasy at the sight of blood, a career as a phlebotomist is for you. Although an entry-level healthcare career, phlebotomy is still a rewarding career.   

Working closely with patients, phlebotomists work in several different types of environment, including outpatient care centers, hospitals, diagnostic labs, care facilities, clinics, and blood donation centers.   

What is Phlebotomy?  

Phlebotomy is a process of making a puncture in a vein, usually in the arm to draw blood. Phlebotomists are trained to draw blood from a patient, for a variety of medical tests, procedures, donation, transfusions or research.   

How to Become a Phlebotomist?  

Training Programs: Although a college degree is not required, a formal phlebotomy training is a must. Students will gain focused training on medical terminology, venipuncture, anatomy, vascular physiology, skin puncture techniques, safety procedures and specimen handling.   

The main component of any phlebotomy training programs should be hands-on training on simulation equipment for practicing blood draws. A healthcare setting with professional supervision will help you learn quickly, make you familiar with medical laws and ethics.   

Phlebotomists work with patients, doctors, nurses and lab technicians, thus, need good interpersonal skills and professional attitude. Thus, focus on soft skills during the training programs is a must.   

Job Description  

To be successful, you need to be through with the following responsibilities:  

  • Knowledge of testing protocols and the use of testing equipment.   
  • Accurate patient identification and understands medical history.  
  • Assessing patient needs and determining the reasons for drawing blood.  
  • Selecting gauge needles and preparing veins for blood drawing.   
  • Using the right methods for drawing blood – venipuncture or fingerstick.  
  • Preparing specimen for transportation, labelling accurately and matching samples to patients.   
  • Maintain records of patients’ names, the volume of blood drawn and diagnostic findings.   
  • Cleaning and maintaining laboratory equipment and order supplies as required.   

Interesting Facts about Phlebotomists   

They are Calm  

Many people fear needles and can lead to a stressful situation. A patient may become difficult to handle, or may even faint. Phlebotomists are trained to deal with awkward situations and calm patients to get the job done.  

Pain is Avoided  

They understand that puncturing skin is a fearful experience, certified phlebotomists select equipment wisely to ensure less pain.   

Variety  

Phlebotomy career offers flexible hours and freedom to move between departments. It is a busy role but can offer job opportunities in several different locations.  

Safety is Priority  

They work with patients who are very sick and test blood for a variety of conditions and infectious diseases. Phlebotomists don’t take any risks, meticulous approach and protocol following is their second nature.   

Job Outlook for Phlebotomists  

Phlebotomy professionals are in-demand in Ontario and job outlook for the next three years is fair in the Toronto Region.   

The hourly wage for trained phlebotomists in Canada is C$18.78/ hour, and experience professionals can earn up to $24.79/hour.   

Let your Skills Set You Apart  

If you think phlebotomy is something that interests you, getting certified will be your first step.   

Paramedic Academy offers extensive phlebotomy certification training that equips you with essential knowledge of the procedure and skills to draw blood and other specimens in medical settings, using proper techniques and precautions.   

You will gain hands-on practice using vacutainers, butterfly needles together capillary puncture. Blended learning environment offers you both theoretical and practical know-how.