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Qualities of a Good Emergency Dispatcher

Qualities of a Good Emergency Dispatcher

The emergency dispatcher, also known as emergency telecommunicator or 911 dispatcher, is the public safety system’s lifeline. Being an emergency dispatcher can be a rewarding and fulfilling experience. However, the job comes with a lot of responsibility and many exciting challenges.   

Emergency dispatchers typically have an interest in working with the tools, fixing practical things, helping people and enjoy working with the information and processes to keep things in order.  

Qualities a Good Emergency Dispatcher Should Possess 

Ability to Multitask  

Responding to emergency calls can be stressful, and the ability to multitask is crucial. The emergency dispatcher needs to balance taking calls, take vital information, coordinate responders, assist callers while waiting for emergency personnel.   

Using your training, you will need to prioritize and multitask effectively to ensure that everything runs smoothly and callers have adequate help.   

Ability to Communicate – Clear, Compassionate & Confidence  

The emergency dispatcher is the first contact point for people in dire situations and is responsible for a quick resolution. Working with law enforcement, emergency response teams and civilians, emergency dispatcher becomes one point contact for correct information that may help save lives.   

As an emergency dispatcher, you need to communicate with clarity, compassion, and confidence while talking to people in the most disturbing situations. If you are a people person with a trait of assertiveness, this may very well be a suitable career.   

Ability to Stay Calm in Stressful Situations  

As an emergency dispatcher, you will be dealing with life-threatening situations day in and day out. The ability to stay in control and stay calm in such scenarios is necessary for this profession’s success.   

Staying calm on this job will help you make critical decisions for successful operations and maintain a high service level. If you’re good at managing stress, there’s a good chance you could make an excellent dispatcher.  

Attention to Detail  

Dispatching is a very detailed-oriented job, and one must pay attention to the smallest of details. The dispatcher is in charge of guiding public safety personnel to the people in need. If you are good at identifying details and have a strong sense of responsibility, you may be able to succeed as an emergency dispatcher.

Easy to Adopt Technology  

Emergency dispatchers usually work with specialized software, and in this profession, you might even be working with satellite-based systems. Even if you feel intimidated working with technology, it doesn’t mean you can’t become a dispatcher.   

Software training during your certification for the emergency telecommunicator program will teach you everything you need to know. All you need is a willingness to learn.   

Decision-Making Skills  

The emergency dispatcher works in a high-stress environment and must choose wisely between tasks. The ability to quickly determine appropriate action when people call for help will help you succeed in this profession. 

Apart from the qualities mentioned above, this job comes with specific physical demands such as:  

  • Most dispatchers work in 8–12-hour shift, and overtime is expected in this occupation. Thus, it is crucial you can sit for long durations.   
  • Ability to concentrate in a work environment with a moderate noise level  

Do you think you have what it takes to become an emergency dispatcher?   

You can get started in less than 3 months with professional certification in Emergency Telecommunication with Paramedic Academy of BizTech College.

Must-Have Key Traits for Emergency Medical Responders

Must-Have Key Traits for Emergency Medical Responders

Emergency medical responders (EMRs) go through extensive training and are prepared for testing situations. Job is demand, and they play a vital role in saving lives before medical help arrives.  Job includes making life and death decisions every day and comes with its own share of stress.

Many traits make emergency medical responders apt for the job. Here are seven must-have vital characteristics.   

Strong Stomach  

Anyone in emergency medical services must have an iron stomach, or they won’t last long. Blood, broken or several limbs, spilt guts are everyday encounters on-the-job. While responding calls, one has to be prepared for most horrifying situations and assist without hesitation.   

Team Player  

Emergency medical responders work as a part of a large team, and if you are someone who loves flying solo, it won’t be the right fit for you.    

EMRs need to ride with someone and work together to provide the required medical support to help patients. They also need to coordinate with nurses and emergency staff. So, in such tense situations, one needs to be ready to work well with people.   

Calm Under Pressure  

‘Emergency’ is the keyword in the job title, and you could be walking into a panicked situation, as an emergency medical responder, your ability to not get caught up in the chaos and deliver the required aid. People’s lives are dependent on your ability to stay calm and handle the situation effectively.  

Physical Fitness  

Emergency medical responders work in various work settings such as long-term care homes, care facilities, oil and gas sectors, search and rescue and at the events. There is a certain degree of physical ability required to lift completely immobilized patients and heavy equipment.   

Competence  

In addition to physical fitness, EMRs are expected to have a high level of emergency medical knowledge and the best outcome for the patient. Knowledge of First –aid, CPR to successful intubation is also essential.   

Adaptable  

It is an unpredictable job, and emergency medical responders need to be flexible to adapt to any situation. Everything moves fast, and you would have to respond in a matter of minutes based on the case. Depending on the work setting, you will have to adapt to the culture and be open to learning as per job requirements.   

Emotional Intelligence  

You will interact with patients and their families in highly emotional situations. You should have the ability to act professionally and caring whilst keeping a check on the situations. You should know how to not let stressful situations overwhelm you, engage in emotional self-care and take care of your mental health.   

Emergency Medical Responder Certification at Paramedic Academy, Mississauga  

Paramedic Academy of BizTech College, Mississauga offers 44 Hours Emergency Medical Responder Certificate that provides knowledge and skills needed for appropriate patient assessments, interventions, and ongoing care, including patient transportation to a healthcare facility.  

Get Started Today!   

Phlebotomist – Career and Interesting Facts

Phlebotomist – Career and Interesting Facts

If you have great people skills and you’re not uneasy at the sight of blood, a career as a phlebotomist is for you. Although an entry-level healthcare career, phlebotomy is still a rewarding career.   

Working closely with patients, phlebotomists work in several different types of environment, including outpatient care centers, hospitals, diagnostic labs, care facilities, clinics, and blood donation centers.   

What is Phlebotomy?  

Phlebotomy is a process of making a puncture in a vein, usually in the arm to draw blood. Phlebotomists are trained to draw blood from a patient, for a variety of medical tests, procedures, donation, transfusions or research.   

How to Become a Phlebotomist?  

Training Programs: Although a college degree is not required, a formal phlebotomy training is a must. Students will gain focused training on medical terminology, venipuncture, anatomy, vascular physiology, skin puncture techniques, safety procedures and specimen handling.   

The main component of any phlebotomy training programs should be hands-on training on simulation equipment for practicing blood draws. A healthcare setting with professional supervision will help you learn quickly, make you familiar with medical laws and ethics.   

Phlebotomists work with patients, doctors, nurses and lab technicians, thus, need good interpersonal skills and professional attitude. Thus, focus on soft skills during the training programs is a must.   

Job Description  

To be successful, you need to be through with the following responsibilities:  

  • Knowledge of testing protocols and the use of testing equipment.   
  • Accurate patient identification and understands medical history.  
  • Assessing patient needs and determining the reasons for drawing blood.  
  • Selecting gauge needles and preparing veins for blood drawing.   
  • Using the right methods for drawing blood – venipuncture or fingerstick.  
  • Preparing specimen for transportation, labelling accurately and matching samples to patients.   
  • Maintain records of patients’ names, the volume of blood drawn and diagnostic findings.   
  • Cleaning and maintaining laboratory equipment and order supplies as required.   

Interesting Facts about Phlebotomists   

They are Calm  

Many people fear needles and can lead to a stressful situation. A patient may become difficult to handle, or may even faint. Phlebotomists are trained to deal with awkward situations and calm patients to get the job done.  

Pain is Avoided  

They understand that puncturing skin is a fearful experience, certified phlebotomists select equipment wisely to ensure less pain.   

Variety  

Phlebotomy career offers flexible hours and freedom to move between departments. It is a busy role but can offer job opportunities in several different locations.  

Safety is Priority  

They work with patients who are very sick and test blood for a variety of conditions and infectious diseases. Phlebotomists don’t take any risks, meticulous approach and protocol following is their second nature.   

Job Outlook for Phlebotomists  

Phlebotomy professionals are in-demand in Ontario and job outlook for the next three years is fair in the Toronto Region.   

The hourly wage for trained phlebotomists in Canada is C$18.78/ hour, and experience professionals can earn up to $24.79/hour.   

Let your Skills Set You Apart  

If you think phlebotomy is something that interests you, getting certified will be your first step.   

Paramedic Academy offers extensive phlebotomy certification training that equips you with essential knowledge of the procedure and skills to draw blood and other specimens in medical settings, using proper techniques and precautions.   

You will gain hands-on practice using vacutainers, butterfly needles together capillary puncture. Blended learning environment offers you both theoretical and practical know-how. 

A Peek into Emergency Medical Responders Career

A Peek into Emergency Medical Responders Career

Emergency medical responders are specially trained to provide out-of-hospital care in medical emergencies. Depending on the training, emergency medical responder plays a vital role in providing first aid and basic life support.   

In Canada, Emergency Medical Responder (EMR) is recognized by the National Occupational Competency Profile Paramedic Association of Canada.   

Emergency Medical Responders performing CPR
Emergency Medical Responders

What Do Emergency Medical Responders Do?  

An Emergency Medical Responder may work with law enforcement, fire rescue or industrial response. They may render emergency medical care to adults, elderly, children and infants based on the assessment. Following are some primary duties that EMRs perform:  

  • Answer call signals confidently  
  • Transport patients in wheelchair or stretcher  
  • Ventilating Patients   
  • Administer cardiopulmonary resuscitation  
  • Opening and maintaining an airway   
  • Providing medical care of simple and multiple system trauma such as:  
  • Controlling haemorrhage  
  • Stabilizing injured patients  
  • Assisting in emergency childbirth  
  • Manage general medical complaints  
  • Reassuring patients   
  • Confidently taking patient’s vital  
  • Monitor the patient’s status and document patient care  
  • Maintenance, cleaning and sterilization of equipment  

Where Can Emergency Medical Responders Work?  

Population growth and the ageing population has led to an increase in employment opportunities. Emergency medical responder mainly works in the following:  

  • Assisted Care Facilities  
  • Hospitals   
  • Ambulatory Health Care Services  
  • Search and Rescue  
  • Production Houses  
  • Oil & Gas Sector  
  • Event Management Companies  
  • Industrial Units  
  • Manufacturing Companies & many more  

How Much Do Emergency Medical Responders Make?  

According to Job Bank Canada, job opportunities for Emergency Medical Responders are good in Ontario for the next 3 years.   

In Ontario, emergency medical responders earn between C$15.50/hour and C$28/hour. With experience and additional training, one can earn up to C$31/hour in the Toronto region.   

Education & Training  

Emergency Medical responders are valued members of the healthcare system in Canada. To work as an emergency medical responder in Ontario, you need the following:  

  • Ontario Secondary School education or equivalent.   
  • Successful completion of the training program and specialized courses such as CPR and First Aid.   
  • An appropriate class of driver’s license may be required.   

Qualities of Good Emergency of Medical Responders  

To succeed in emergency medical services, the following traits are invaluable:  

  • Ability to Communicate: EMRs need to communicate verbally, non-verbally and in writing. A significant part of the job includes listening to patients; thus, active listening skills are essential.   
  • Teamwork & Cooperation: Medical responders work as a part of the team; they coordinate with the dispatch services as well as the medical team. Within the team, they work along with partners to stabilize the patient, perform CPR and to transport patients.   
  • Assessment Skills: Arriving on the scene and determining the right course of action is essential. An accurate review of patient’s vitals, severity and medical history by EMR will help paramedics provide proper medication.   
  • Physical Fitness: EMRs need a certain degree of physical strength to lift and move patients down the stairs or to the ambulance. Climbing, stooping, running is a normal part of the job and can be physically exerting. The physical ability to perform necessary actions is indispensable.   
  • Emotional Intelligence: Emergency medical responders interact with patients and families in highly personal situations. They should keep calm under extreme situations, operate professionally and act compassionately.   

Pros and Cons of Emergency Medical Responder Career  

Like any other career, Emergency Medical Responder Career comes with its own benefits and drawbacks. Let’s have a look: 

Pros & Cons of Emergency Medical Responder Career
Emergency Medical Responder Career

How to Get Started?  

Do you have what it takes to be an Emergency Medical Responder?  

If you are a recent secondary school graduate planning to get started in emergency medical services or work in emergency medical care; Emergency Medical Responder Certification program from Paramedic Academy is apt for you.   

Our 44 hours training program prepares applicants to provide pre-hospital care. Gain knowledge and hands-on training for accurate patient assessments, interventions, including the safe transportation of a patient to a healthcare facility.   

Want to know more about the program? Give us a call at +1 (905) 212 9039.