Becoming a 911 dispatcher or call taker is exciting and rewarding. You’ll be helping people every day, but the job also comes with challenges such as stress and long shifts.
If you’re planning to start a career in emergency services, joining a 911 dispatcher course can boost your career exponentially.
Before we move to the top reasons to choose the 911 Dispatcher Course at Paramedic Academy, let’s cover the basics of becoming a 911 Dispatcher.
What are the requirements to become a 911 Dispatcher?
To qualify to apply for a 911 operator job, you must meet the following requirements:
- Ontario Secondary School Diploma (OSSD) OR 18 Years or older (Mature Student)
- Have excellent English speaking and writing skills
- Effective communication skills
- Able to adapt to new technologies
What does the 911 Dispatcher job entail?
A career as a 911 dispatcher is fast-paced, and dispatchers have to go through intensive training. First, let’s look at what a job as a 911 dispatcher entails.
- You will be busy: During a shift, you will answer many calls and determine the nature of the emergency. Prioritizing calls based on the nature of the crisis, dispatchers need to keep the caller calm, guiding through CPR or other first-aid actions, if necessary. Depending on the situation, the dispatcher needs to alert the correct emergency service and provide full details to act promptly. Recording information efficiently and accurately is a must.
- Unpleasant calls: While most 911 calls are to report a fire, illness, or a crime, dispatchers sometimes can be subject to verbally abusive calls. From listening to distressing information to angry or hostile callers, dispatchers go through a stressful day at work.
- On Guard While Listening: As a 911 dispatcher, you need to be attentive and make sure you listen to nuances and background noise. In a hostage or domestic violence situation, listening to contextual clues can help save lives.
5 Reasons to choose Paramedic Academy for 911 dispatcher course
Our emergency telecommunications program is designed under the guidelines of the International Academies of Emergency Dispatch (IAED). With an emphasis on clinical and psychological aspects of the job, this course covers a variety of modules such as:
- First Aid/CPR
- Stress Management
- Emergency Patient Care
- Legal issues, regulations, and legislation
- Protocol, Procedure, and Policy
Hands-on training on ProQA – Emergency Dispatch Technology help students understand the case entry and critical questioning. This software also helps emergency dispatchers determine the appropriate response, guides them to relevant Post-Dispatch and Pre-Arrival Instructions and logs essential case information.
Training by active paramedics and dispatchers gives students a peek into the real-world, on-the-job experience and helps them understand the challenges that 911 dispatchers face.
Our emergency telecommunications certificate program is only ten weeks. However, it allows students to enter the emergency services quickly.
Students enrolled in our emergency telecommunications certificate program will receive certification from IAED and the Paramedic Academy of BizTech College. Which, in fact smoothens your pathway to securing the job right after the completion of the program.
Are you interested in learning more about the program? Our subject matter experts can help you. Click Here to book an appointment today!
Paramedicine is a career that has always appealed to me.
Paramedicine is a highly challenging profession, where every day presents new obstacles to overcome. It requires compassion, ambition, ongoing education, hard work, diligence and a passion for lifelong learning.
What attracted me to paramedics profession?
I love the idea of being able to look after someone on their worst day. It is a very privileged position to be in and not an opportunity I take lightly.
Paramedics have the opportunity to be a part of something bigger than themselves and create a positive impact on the community around them. I look forward to being a part of such a meaningful career, where people’s lives genuinely depend on paramedics’ quick reaction and competent care.
There are very few careers where your actions and decisions can directly impact a person’s survival. Yet, it is a massive responsibility that holds a great deal of meaning.
Paramedics are respected because of the professionalism and compassion for others that they uphold. Caring for patients also means caring for their families and having empathy for the situation at hand. Showing a small amount of kindness can have a massive impact, and I look forward to being a part of something bigger than myself.
There are also many opportunities to grow and diversify, such as; Advanced Care Paramedic, Flight Paramedic, Tactical Team Paramedic and many more. So whether you want to jump out of a helicopter, take part in an educational role, there is a broad array of opportunities under the realm and ever-growing field of paramedicine.
Before being called to a career in paramedicine, I trained for and worked in the challenging and rewarding field of professional ballet instruction.
My six years of work experience in the performance arts have instilled many desirable and transferable traits, including discipline, adaptability, leadership, compassion, resilience and the ability to thrive under pressure.
Additionally, I have demonstrated a commitment to life-long learning, utilizing feedback and applying theoretical knowledge in practice. Long-term, my goal is to build on these skills and pursue teaching in a preceptor role.
It would allow me to give back to the next generation of paramedics and help communities and health services better utilize precious resources through various community health initiatives.
Blog Credit – Sarah Nilsen, Student, Paramedic Academy of BizTech College
Paramedicine is a field that has intrigued me for the past few years, and the more I learned about it over the years, the more I wanted to join the field.
My main reason for selecting paramedic profession goes back to my days working as an authorized agent for a roadside assistance company. I would load my vehicle up in the morning and venture out into the city, responding to calls for assistance helping out the people of my community with car troubles ranging from lockouts to flat tires and everything short of towing the vehicle.
The sheer joy of going to someone in their time of need and helping them was unmatched with the personal satisfaction that i had gotten from any other job, and I knew that I had to join something that would give me a similar sense of pride.
Another factor that solidified my decision was that my brother and close friend also joined programs and spoke highly of the profession and their experiences at their respective colleges.
Paramedics are given a level of autonomy by their standing protocols in ALS and BLS. For example, a paramedic is allowed to provide a specific course of treatment that fits their protocols without having to consult a doctor beforehand, making it easier for them to make an appropriate decision for patient care instead of waiting to call a doctor for an order.
Career as a Primary Care Paramedic
There has been a considerable increase in demand for first responders due to the pandemic. Therefore, it poses a massive opportunity for aspiring medics to have a higher chance of getting a job.
Once employed, a paramedic has many avenues they can turn to for advancement in their careers after establishing a few years of experience at the PCP level. It can include advanced care, critical care, supervisor, rapid response unit, community medicine, flight medics, tac medics, and much more.
All of this combined pushed me to apply for the program, and I haven’t looked back since. It has been by far the most challenging endeavor I’ve taken upon myself, but also the most rewarding. Knowing that my studies here at the paramedic academy could one day save someone’s life pushes me to be the best version of myself every day and never to settle.
My decision to join “The Paramedic Academy” of BizTech College specifically was due to the great reviews I read online about the instructors and the fact that they had a fast track program that would get me on the road in the most timely manner.
With my position as a paramedic, I hope I’m able to touch the lives of all those I interact with and leave them better than they were before. Be that by treating somebody’s wounds and being nice to them, or by just listening to someone and being respectful when nobody else will.
As Mahatma Gandhi once said, “Be the change you wish to see in the world.” I merely wish to make the world a better place—one patient at a time.
Blog Credit: Muhammad Kamal, Student Paramedic Academy of BizTech College
Emergency Medical Services (EMS) isn’t a service that provides basic life support to the community or Uber’s people to the hospital like the roadrunner, or at least it isn’t anymore.
EMS consists of a little of technology, humanity, medicine, business, health, caring, life, death, PTSD, etc. However, as time passes, these little things grow into becoming limitless in EMS, meaning paramedics have a better version of each one of them and allow them to work with more options.
Let’s do a recap of emergency medical services from the past to the present and into the future. We as paramedics went from delivering human flesh and bones to the hospital, to progressing into bringing medicine into the work by administering what the doctor asked us through a phone such as an EMT, to coming to the point where we are today where we can kill someone, shock them, and bring them back to life with one hand while handling crisis on the other hand.
What is new in Emergency Medical Services?
Truth be told, if we were able to progress this much in a few decades and grow into what we are today as an EMS, I fear how advanced we will become in a couple of decades. We could steal the Dr. from the doctors and add it in front of our names somewhere in the future to upgrade the game, or since we are already detectives, we could also have an ambulance badge on one arm and a police badge on the other.
The future of EMS will mostly turn into technology and everything being automated, such as self-driving trucks, so our primary focus will be on the patient. Worst-case scenario, we will all be replaced by advanced AI and turn into homeless fellows if we have not saved up our money by then.
In conclusion, emergency medical services will continue to be the way it is now in the future as the bond between all services (such as police forces, hospitals, firefighters, etc.). Bringing all forces together in catastrophic events and giving the best possible care to the community except with a slight difference, EMS upgrading into X-games mode.
Blog Credit: Amirali Ebrahimian, Student, Paramedic Academy of BizTech College.
Emergency dispatchers are an integral part of the 911 system – they are who the public turns to during some of their most distressing times. This rewarding career allows you to serve your community and help people in need.
Dispatchers are the bridge between the public and emergency services. While they often fly under the radar, it is the dispatcher community who deal with some of the toughest phone calls and situations, especially amidst the Covid-19 pandemic. There is a lot of responsibility resting on the shoulders of emergency dispatchers.
To become a dispatcher, you need skills that allow you to stay calm in stressful situations and communicate clearly with callers and law enforcement. In this BizTalk, our experts have listed 7 skills for 911 dispatchers and why they are important in 2021.
7 must have skills for Emergency Dispatchers:
- Technological Skills
Today, most call and communication centres use computer programs to receive, record and manage calls. Emergency dispatchers need the technical skills to use computers, software, radios and recording equipment. Specifically, they should understand or take courses to learn computer-aided dispatch (CAD) systems, which automate some dispatch responsibilities so law enforcement can respond faster and have more organized case records. They should also be able to operate multi-line phone systems and emergency alert systems and enter case information into local and national databases.
- Directional Skills
Dispatchers should be familiar with the jurisdiction they work in, including its major streets and highways, landmarks, buildings, waterways and boundaries. They need to determine where individuals are when receiving descriptions of their location because callers might not have a physical address or know where they are. Emergency dispatchers then need to give clear directions, addresses and instructions to first responders. They should also be able to quickly and easily read maps to find routes, locations and addresses.
A compassionate dispatcher helps to address the needs of each caller’s unique situation. Being able to deal with various types of situations willingly and compassionately requires a special type of person, and that’s what makes a great dispatcher different from others.’
- Decision Making
Emergency dispatchers should have good judgment skills and the ability to make decisions quickly. They prioritize calls by the level of importance, so they need to recognize the difference between emergencies and non emergencies. Dispatchers also need to quickly evaluate situations and decide which emergency personnel to send to a scene. They should also use their judgment to decide what information from the caller is most important to communicate to responding officers.
With an influx of calls during peak hours and holidays, a great dispatcher must know how to multitask between receiving a call, locating and dispatching the nearest emergency services. Knowing how to multitask is an essential skill that allows dispatchers to do their job effectively. 9-1-1 dispatchers work in highly demanding environments, and constantly have to be on high alert. But the work they do is invaluable! Dispatchers make a difference within their community and have a significant impact on those they help.
Dispatchers should be able to work and collaborate with a variety of professionals, such as law enforcement, firefighters, paramedics and supervisors. They must work as a team to provide a fast and accurate emergency response. Dispatchers should develop supportive and professional relationships with their colleagues and team members so everyone can work effectively to resolve emergencies. They should also take instruction from supervisors, law enforcement and other dispatchers well.
- Emotional Control
Dispatchers often take calls from very emotional individuals. To calm callers in need so they can gather the necessary information to give responders, dispatchers have to stay composed and control their own emotions. Emotional control is also important when dispatchers are giving pre-arrival instructions during medical emergencies or explaining potentially life-saving procedures. A dispatcher who stays calm is also more likely to communicate clearly and make good decisions.
How To Become An Emergency Dispatcher In Canada?
Paramedic Academy of BizTech college offers one of the best certificate courses in emergency telecommunications in Canada which is only 10 weeks long and offers an assured internship with the Central Communication Ambulance Centre. Moreover, the course comes with other highlights which are mentioned below:
- Certification from the International Academics of Emergency Dispatch
- Emphasis on Clinical and Psychological Aspects of the Job
- Training by active Paramedics and Dispatch Experts
- Hands-on Training on PROQA – Emergency Dispatch Technology
Looking forward to a career in Emergency Telecommunications in Canada? Check out our Emergency Telecommunication Program at BizTech College and be job-ready in just 10 weeks, our certificate is designed under the International Academies of Emergency Dispatch (IAED) guidelines, this certificate will train students in advanced protocols for emergency call-taking.