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Qualities of a Good Emergency Dispatcher

Jul 19, 2024 | Certificates, Emergency Dispatcher

The emergency dispatcher, also known as emergency telecommunicator or 911 dispatcher, is the public safety system’s lifeline. Being an emergency dispatcher can be a rewarding and fulfilling experience. However, the job comes with a lot of responsibility and many exciting challenges.   

Emergency dispatchers are typically interested in working with tools, fixing practical things, helping people, and enjoying working with the information and processes to keep things in order.  

What Qualities Make a Good Emergency Dispatcher?

An ability to become a quality emergency dispatcher, the following are the traits that need to be grasped to own a reputation as a good healthcare professional.

Ability to Multitask  

Responding to emergency calls can be stressful, and the ability to multitask is crucial. The dispatcher needs to balance taking calls, take vital information, coordinate responders, assist callers while waiting for emergency personnel.   

Using your training, you will need to prioritize and multitask effectively to ensure that everything runs smoothly and callers have adequate help.   

Ability to Communicate – Clear, Compassionate & Confidence  

The emergency dispatcher is the first contact point for people in dire situations and is responsible for a quick resolution. Working with law enforcement, emergency response teams, and civilians, emergency dispatcher becomes one point of contact for correct information that may help save lives.   

As a telecommunicator, you need to communicate with clarity, compassion, and confidence while talking to people in the most disturbing situations. If you are a people person with a trait of assertiveness, this may very well be a suitable career.   

Ability to Stay Calm in Stressful Situations  

As an expert, you will be dealing with life-threatening situations day in and day out. The ability to stay in control and stay calm in such scenarios is necessary for this profession’s success.   

Staying calm on this job will help you make critical decisions for successful operations and maintain a high service level. If you’re good at managing stress, there’s a good chance you could make an excellent dispatcher.  

Attention to Detail  

Dispatching is a very detail-oriented job, and one must pay attention to the smallest of details. The dispatcher is in charge of guiding public safety personnel to the people in need. If you are good at identifying details and have a strong sense of responsibility, you may be able to succeed as an emergency dispatcher.

Easy to Adopt Technology  

This profession usually work with specialized software, and in this profession, you might even be working with satellite-based systems. Even if you feel intimidated working with technology, it doesn’t mean you can’t become a dispatcher.   

Software training during your certification for the emergency telecommunications program will teach you everything you need to know. All you need is a willingness to learn.   

Decision-Making Skills  

You need to work in a high-stress environment and must choose wisely between tasks. The ability to quickly determine appropriate action when people call for help will help you succeed in this profession. 

Apart from the qualities mentioned above, this job comes with specific physical demands such as:  

  • Most dispatchers work in 8–12-hour shifts and overtime is expected in this occupation. Thus, it is crucial you can sit for long durations.   
  • Ability to concentrate in a work environment with a moderate noise level  

Related: Telecommunication in Healthcare- Role, Benefits, Technologies, & Career Opportunities

Become a Good Emergency Dispatcher

Do you think you have what it takes to become an emergency dispatcher? Next. what to do? You can get started in less than 3 months with professional certification in the Emergency Telecommunication program with the Paramedic Academy of BizTech College. Our program helps you become an emergency pro who can handle situations and patients seamlessly with hands-on training. Contact us today to get started!

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